Affiliate Services

  • Front Desk

    Job ID
    Customer Service
    Holiday Inn & Suites Charleston West
    US-WV-South Charleston
  • Overview

    Accommodate hotel guests by making and confirming reservations, registering and assigning rooms to guests, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts and presenting statements and collecting payments.


    • Greet, register, and assign rooms to guests of hotels.
    • Make and confirm reservations.
    • Promote and enroll guest into our Rewards/Honors/Loyalty programs; meeting all Brand requirements.
    • Verify customers' credit, and establish how the customer will pay for the accommodation.
    • Keep records of room availability and guests' accounts, manually or using computers.
    • Operate 10-key calculators, computers, and fax/copy machines to perform calculations and produce documents.
    • Transmit and receive messages to and from guests and hotel staff, using telephones, radios or telephone switchboards.
    • Contact housekeeping/houseman or maintenance staff when guests report problems.
    • Answer inquiries pertaining to hotel services, registration, local shopping, dining, entertainment and travel directions.
    • Arrange shuttle/taxis for guests.
    • Deposit guests' valuables in hotel safes or safe-deposit boxes.
    • Compute bills, collect payments, and make change for guests.
    • Post charges, such as those for rooms, food, liquor or telephone calls, to ledgers by using computers.
    • Review accounts and charges with guests during the check-out process.
    • Resolve guests’ concerns and document guests’ comments.
    • Perform simple bookkeeping activities, such as balancing cash accounts.
    • Comply with federal, state, brand and company policies, procedures and regulations.
    • Perform all other duties as assigned.


    Prior work-related skill, knowledge, or experience may be helpful although not required. Requires a high school diploma or equivalent. Some college & vocational training is also preferred.


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