Affiliate Services

Night Auditor

Job ID
Guest Services
Hampton Inn - Southridge


Responsible for the overnight operations of the hotel, verifying the accuracy of guest accounts, balancing the day’s charges, as well as assisting with all aspects of guest services. 


  • Greet, register and assign rooms to guests of hotel.
  • Make and confirm reservations.
  • Verify customers' credit and establish how the customer will pay for their accommodations.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Operate 10-key calculators, computers and fax/copy machines to perform calculations and produce documents.
  • Transmit and receive messages to and from guests and hotel staff, using telephones, radios or telephone switchboards.
  • Contact housekeeping/houseman or maintenance staff when guests report problems.
  • Answer inquiries pertaining to hotel services, registration, local shopping, dining, entertainment and travel directions. 
  • Arrange shuttle/taxis for guests.
  • Deposit guests' valuables in hotel safes or grant access to safe-deposit boxes in guest room, where applicable.
  • Compute bills, collect payments and make change for guests.
  • Post charges, such as those for rooms, food, liquor or telephone calls, to ledgers by using computers.
  • Review accounts and charges with guests during the check-out process.
  • Resolve guests’ concerns and document guests’ comments.
  • Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.
  • Operate computers programmed with accounting software to record, store and analyze information.
  • Calculate, prepare and issue bills, invoices, account statements and other financial statements according to established procedures.
  • Compile statistical, financial, accounting or auditing reports and tables pertaining to such matters as cash receipts, expenditures, accounts payable/receivable and profits/losses using software and spreadsheets.
  • Prepare, maintain and distribute reports to accounting after reconciling all revenue postings.
  • Comply with federal, state, brand and company policies, procedures and regulations.

Perform all other duties as assigned.


Some college, vocational training or job-related course work required. An associate's or a bachelor's degree preferred.


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