Affiliate Services

QA Inspector

Job ID
2018-1059
Category
Janitorial
Hotel
Wingate by Wyndham
Location
US-WV-South Charleston

Overview

Responsible for cleanliness and overall appearance of hotel rooms. Duties include making beds, replenishing linens, cleaning bathrooms and halls, and vacuuming. Inspects work, take periodic inventories, train new employees, and recommend dismissals. In the absence of the housekeeping supervisor: supervises work activities of cleaning personnel to ensure clean, orderly, and attractive rooms in hotels. Assigns duties, investigates complaints regarding housekeeping service and equipment

Responsibilities

  • Supervise housekeeping department employees, which includes Room Attendants, Laundry Attendants and in some cases Houseman, during the absence of the housekeeping supervisor or housekeeping manager.
  • Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness.
  • Investigates complaints regarding housekeeping service and equipment, and takes corrective action in the absence of the housekeeping supervisor.
  • Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
  • Coordinates work activities among departments.
  • Conducts new hire training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.
  • Inventories stock to ensure adequate supplies.
  • Makes recommendations to improve service and ensure more efficient operation.
  • Vacuum and sweep carpets and floors.
  • Mop floors as needed.
  • Dust, brush, polish and/or vacuum furniture.
  • Dust and clean room decorations, appliances and structural surfaces (e.g. wall fixtures, window sills, vents).
  • Clean shower, tubs sinks and bathroom items.
  • Make beds according to hotel standards.
  • Remove used guest amenities and trash.
  • Replenish guest amenities and supplies.
  • Inspect rooms for safety hazards and for the operating conditions of equipment
  • Check for damaged linens.
  • Report lost and found articles, maintenance problems, or special room problems (e.g. pets in the room) to a manager.
  • Maintain storage rooms and stock carts.
  • Empty linen from housekeeping carts.
  • Record room status on work assignment sheets.
  • Provide information to guests about hotel services, facilities and other amenities.
  • Provide information to guests about local attractions/services.
  • Prepare rooms for guest arrival and respond to special requests such as deliver newspapers or cleaning a spill.
  • Meet hotel standards for guest service and work habits.

Perform all other duties as assigned

Qualifications

A minimum of one to three years of work-related skill, knowledge, or experience is needed.

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